Welcome to the online home of FIBANK Gambia Limited.
First International Bank Limited is one of the fastest growing commercial banks in the Gambia, West Africa whose products and services are second to none in the sub-region.
Our mission is to bring banking to the very door steps of our numerous customers professionally through the best and modern delivery channel, thus making a difference. With our SMS mobile and Internet banking customers can make transfers, enquire their account balances, request for check/pass books, pay bills etc, online from any part of the globe.
Telegraphic transfers are made and customers could confirm within 24 hours with the aid of our SWIFT delivery system. All branches are linked and are such customers can carry out their transaction normally irrespective of where their accounts are domiciled online real time.
For more information about us, our product and services, please click on any of the links on the left hand side of the screen. Thank you for visiting.
Banking with us would be one of the best decisions you have ever made in recent times.
Since 1999, FIBank is steadily growing its networks with branch offices fully operational at strategic locations. The Beauty of our local branch nework is that customers can do their transacion(s) from any location with ease and convenience irrespective of where the account was actually opened.
At FIBank, we are always striving to improve our services and to develop a win win relationship with our customers.
Our Service charter sets out the standards you should expect from us, explains how you can obtain information and how you can let us know if you have complains or suggestions on how you can help us improve our service delivery to meet your expectations.
The rationale for this Service Charter is our promise to constantly add value and deliver superior service quality at all times.
This means that:
* You will be treated with courtesy and consideration and our staff will be helpful
* Your questions and needs will be attended to promptly.
* We will exercise the utmost professionalism in providing Services; and
* We will not disclose any information about you without seeking your consent, except as permited by law.
Our Service commitment applies to everything we do. Whether opening accounts, deposiing, withdrawaing or other services that we offer.
A customer feedback/complain form will be provided as part of the charter and will also be available at our website www.fibankgm.com or you can get in touch with us on 4936580-4 during working hours.